FAQ (Frequently Asked Questions)
Do you have questions? We have answers! Please check out our FAQ below.
General Questions
Why do people go to therapy?
People come to therapy for many reasons — anxiety, depression, trauma, relationship struggles, or simply wanting support through a hard season. You don’t need a crisis to benefit from it.
What types of therapy do you offer?
We offer individuals, couples, kids, families, and group therapy in person at our both our Chico and Sacramento locations, and virtually throughout California. Our clinicians have many diverse skills and focuses of training to meet your individual needs, including providing trauma focused, EMDR, brainspotting, PCIT, somatic, IFS, and perinatal focused therapy as well as other modalities.
What happens in a first session?
Your first session is mostly about getting to know each other — your history, what’s bringing you in, and what you’re hoping for. There’s no pressure to have it all figured out.
Are sessions confidential?
Yes, with the standard legal exceptions around safety (risk of harm to self or others, and mandated reporting). Your therapist will walk you through this in your first session.
Do you provide virtual sessions?
Yes, we do!
Where are your offices located?
We have offices in Chico and Sacramento and offer virtual therapy options throughout California.
Our Chico office is located at 1359 Lassen Avenue, Chico, CA 95973.
Our Sacramento office is located at 1321 Howe Ave, Unit 113, Sacramento, CA 95825.
Insurance and Billing Questions
Do you take insurance? How do I pay?
Stonebridge Counseling is dedicated to making mental health services accessible to a wide range of clients. We accept cash-pay clients and are proud to be the only counseling center in Butte County that accepts Partnership Healthplan of California. Additionally, we work with various insurance providers, including MHN Managed Health Network, Anthem Blue Cross, Health Net, United Healthcare, and some Medi-Cal Managed Care Plans (please call for details). We also accommodate clients with out-of-network PPO insurance plans, ensuring flexible options for those seeking our support.
Do we offer a "sliding scale" payment option?
We do not offer this at this time. However, we do offer cash payment options and payment plans.
How much do sessions cost?
Intake sessions (your first session) cost $170. Each subsequent appointment costs $160.
Is my insurance in-network?
Stonebridge Counseling is in-network with the following insurance providers as of October 9th, 2026:
- Anthem Blue Cross
- Partnership
- MHN
- United Healthcare
- Blue Shield
- Molina
- Magellan
If you have any questions, please don’t hesitate to reach out!
Do you have a cancellation fee? What is the cancellation policy?
If you need to cancel or reschedule an appointment, we require a minimum of 24 hours’ notice. Notice can be provided via phone, email, or text message. This allows us to offer the time to another client who may be waiting for care. A “Late Cancellation” is defined as any appointment that is canceled with less than 24 hours’ notice.
If you miss or cancel with less than 24 hours’ notice on three (3) occasions, you may be removed from your therapist’s calendar to ensure availability for clients who are able to attend regularly.
The late cancellation fee is $100. This fee is not covered by insurance and is your responsibility as the client. Some exceptions may apply based on your insurance plan. Please consult with your therapist if you have questions about coverage or fees.
Do you have a no-show fee? What is the no-show policy?
If you need to cancel or reschedule an appointment, we require a minimum of 24 hours’ notice. Notice can be provided via phone, email, or text message. This allows us to offer the time to another client who may be waiting for care. A “No-Show” is defined as a missed appointment where the client fails to arrive within 15 minutes of the scheduled start time.
The no-show fee is $100. This fee is not covered by insurance and is your responsibility as the client. Some exceptions may apply based on your insurance plan. Please consult with your therapist if you have questions about coverage or fees.
Contact Us
Ask a question or book an appointment below. If you are in crisis, please call 988 for the Suicide/Crisis Line, or text HOME to 741741 for the Crisis Text Line.